Hilton Head Island Vacation Rental Property Management by Grand Welcome
- We list, host & manage your Hilton Head Island vacation rental property
- We are a locally owned & operated property management company
- We take care of everything for you, from bookings to guest services
Your Hilton Head Island Property Management Team
Easy Three Step Process
Full-Service Hilton Head Island Airbnb Property Management
We are an Airbnb Superhost!
We Rent Your Property
We Manage & Maintain It
We Wow Your Guests
A Local Hilton Head Island Property Management Team You Can Trust
Taylor Porter
OwneR & Operator
About Me
Hi, I’m Taylor Porter, a proud U.S. Army veteran with roots around the world. Throughout my military journey I had the privilege of serving first as a Black Hawk helicopter pilot, and later, as a Civil Affairs Officer within the esteemed Special Operations community.
After my service, I decided to turn my passion for travel into a full-time job by starting my own vacation rental property management company right here in Hilton Head Island.
I now spend my days serving vacation property owners, helping them realize their goals, maximizing their earning potential, and providing their guests with a boutique-like experience.
I work with some amazing clients and would love the opportunity to meet and work with you!
What I Love About Hilton Head Island
Hilton Head feels like a retreat where I can slow down and reconnect with nature—whether it’s walking along the pristine beaches or kayaking through the serene Lowcountry waterways. It’s the kind of place where every sunset feels like a gift.
Gabriella Riska
DIRECTOR OF BUSINESS DEVELOPMENT
About ME
I'm Gabriella, the Senior Director of Business Development at Grand Welcome Hilton Head Island. I was born and raised in Southern NJ and earned my Hospitality degree from the College of Charleston in SC. I've developed a deep passion for this ever-evolving field with six years in the short-term rental industry and fifteen years in the hospitality industry. I find immense satisfaction in helping owners maximize their investments.
Erin Strain
General Manager
About ME
Hey there! I'm Erin, your General Manager at Grand Welcome of Hilton Head Island, where exceptional service is my passion! With a decade of experience in short term rentals I am passionate about creating unforgettable vacation experiences through expert property management! I bring a wealth of experience in ensuring that properties are well-maintained, and that guests have a seamless and enjoyable stay. I am dedicated to providing exceptional service, both to property owners and to guests. My approach is hands-on and detail-oriented, ensuring that your property is kept in top condition and that guests receive the highest level of care.
What I love about Hilton Head Island
Hilton Head Island is my happy place for many reasons; This 12-mile Island is known for its relaxed, laid-back vibe with a unique Southern Hospitality culture. While not on property you can catch me at the beach with my family eating fresh seafood and watching the sunsets. Nothing beats living in the Lowcountry.
Madison Byron
DIRECTOR OF Operations
About ME
I'm Madison, Director of Operations at Grand Welcome Hilton Head Island.
I'm a Charleston, SC, native and a proud graduate of the University of South Carolina, where I earned my business degree. My professional journey includes three years in the short-term rental industry and a stint in real estate sales.
I initially joined Grand Welcome as a General Manager and that experience that has been invaluable in helping me better support my team and to ensure guests receive unparalleled service. I'm passionate about what I do and would love the opportunity to work with you.
Samantha Maher
Guest Service MANAGER
About ME
Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Hilton Head Island. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University.
With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences!
I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Hilton Head Island is nothing short of fantastic.
Cat Marx
Accounting MANAGER
About ME
Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Hilton Head Island.
Before joining Grand Welcome Hilton Head Island, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations.
I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.
What I Love About Hilton Head Island
In my spare time, I love to explore the trails of Pinckney Island National Wildlife Refuge, enjoying the wildlife and the outdoors.
Joanne Oh
Marketing MANAGER
About ME
Hi, I’m Joanne, Marketing Manager for Grand Welcome Hilton Head Island . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.
What I love about Hilton Head Island
Hilton Head Island is the perfect mix of relaxation and adventure. I love the miles of pristine beaches and how easy it is to explore by bike.
Steven Brown
Owner
About ME
Hi there, I'm Steven Brown, a U.S. Army Veteran and owner of Grand Welcome Hilton Head Island.
I served my country with honor, and now, I'm excited to serve the vibrant community of Hilton Head Island. I've always been passionate about promoting the welcoming spirit of Hilton Head Island, and through my business, I aim to make every guest feel right at home.
I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses.
If you're interested in learning more about Grand Welcome Hilton Head Island or simply want to connect with me, I'd love to hear from you!
Alex Buchanan
Owner
About ME
Hello there, I'm Alex, the proud owner of Grand Welcome Hilton Head Island. I was born and raised in Easton, PA, and later graduated from Penn State University.
My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business.
Eventually, my journey brought me to Hilton Head Island to open Grand Welcome Hilton Head Island. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place.
Now, I'm dedicated to providing a grand welcome to all visitors of Hilton Head Island through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!
What I Love About Hilton Head ISLAND
You'll often find me golfing at one of the many great golf courses Hilton Head Island has to offer and watching the RBC Heritage each year. I love playing chess on the beach with a good cup of coffee and grabbing some great seafood at Hudson's Seafood House.
Our Short Term Rental Management Services for Hilton Head Island
We List Your Hilton Head Island Property on Airbnb and all the top travel sites
Listing & Marketing
- We take high-quality scroll-stopping photos of your Hilton Head Island vacation rental property
- We write detailed and captivating listings, highlighting your property's best features and proximity to local attractions
- We list your Hilton Head Island short-term rental property on Airbnb, VRBO and 30+ other travel websites
- We advertise your vacation rental property on social media and to repeat customers on our email list
Reservations
- Guests can book online 24 hours a day, 7 days a week
- We have an in-house revenue analyst that monitors reservations (weekly, monthly, yearly) to ensure you earn as much as possible
- We offer dynamic pricing to optimize your revenue using historical data, seasonal trends and competition tracking
- Reservations are updated in real-time and can also be placed by phone with our white glove, full-service reservation staff
- We accept all major credit cards and offer trip protection and damage insurance to all guests
Customer Support
- All customer support inquires are handled by our local Hilton Head Island management team
- We answer guest questions quickly with helpful information about your property and the local area
- Each guest is emailed personalized arrival instructions, maps and recommended Hilton Head Island activities
- Guests are welcomed to your Hilton Head Island short-term rental with a personalized welcome call and thank you note
Cleaning & Maintenance
- We have in-house maintenance and housekeeping teams located in Hilton Head Island
- Starter items such as toilet paper, soap, and paper towels are provided for guest's convenience
- We inspect your property top-to-bottom after it has been cleaned to ensure guests have a 5-star experience
Inspections & Taxes
- We take inventory of all household items that need to be replaced and restock as needed
- We arrange annual inspections for pests, pools, filters and other regular maintenance
- We offer monthly financial statements, accounts payable, collection and distribution of sales tax
Glowing Reviews by Our Hilton Head Island Property Owners
We treat you like family, always going the extra mile to maximize your rental revenue, providing your guests with personalized service and maintaining your property as if it's our own.
Taylor and the Grand Welcome Hilton Head Island team were exceptional in understanding my needs. They provided personalized property management and vacation rental marketing services that exceed expectations. Highly recommended for anyone in the Hilton Head Island area. Veteran owned business!
Taylor and the Grand Welcome Hilton Head Island team truly understood what I needed as a homeowner. They gave quality recommendations to make my home more competitive, marketed my property effectively, and kept me updated on bookings and earnings. I’m glad I switched to work with Taylor and Grand Welcome. Highly recommend!
Exceptional work ethic and knowledge in the vacation rental space. From revenue projections to full service management, Taylor and the Grand Welcome Hilton Head Island team are incredibly hardworking and knowledgeable. I look forward to continuing working with them in the future! Trust that you’ll be in great hands.
Taylor truly cares about her clients and always goes above and beyond, making the experience seamless and easy. We have the utmost trust that she will take care of our vacation rental property. I'd highly recommend her to anyone who owns a vacation rental property in Hilton Head!
The team at Grand Welcome Hilton Head Island, owned by Taylor, made a concerted effort to fully grasp my specific requirements and desires as a property owner. They offered tailored suggestions and assistance at each stage of the process. Their ability to promptly and effectively promote my property to prospective tenants was impressive, and they maintained regular communication regarding reservation activities and rental earnings. I highly recommend their services, great veteran-owned business!
Frequently Asked Questions
How much do short term property management companies charge in Hilton Head Island?
The typical fee for short term rental property management on Hilton Head Island can range from 15-30% depending on who you go with and whether they offer partial or full-service management. As an example, some larger national companies only offer partial management at a reduced rate, which requires more effort on your part coordinating with cleaning crews, restocking supplies, changing linens, maintenance, etc.
💪 As a full service management company, we use the mentality of low-effort, high-reward for our owners.
Are short term vacation rentals allowed in Hilton Head Island, South Carolina?
Yes, however, there are a number of rules and guidelines to be aware of. You'll need to obtain an annual Town of Hilton Head Island business license, an annual Town of Hilton Head Island short term rental permit, and an approved property site plan. You'll also need to collect and remit accommodations taxes, and have to remain in compliance with various owner essentials as well as parking, trash, noise, and safety regulations.
✍️ As your property management company, we’ll work with you to ensure all necessary steps are taken and your property remains in compliance.
Do I need to collect and remit taxes for short term rentals in Hilton Head Island?
Yes, you will be required to collect 11% in Accommodation Taxes from your guests - 8% will go to the state of South Carolina and 3% to the Town of Hilton Head Island.
🏡 As a state licensed property management company, we will collect and remit the accommodations taxes on your behalf.
